Customer Support Portal

Delivery Complaint Form

Report a delivery issue

Please complete this form if there is any issue with your recent delivery. You can report missing items, wrong items, damaged products, short BBE, quality concerns, pricing issues, or incorrect quantities.

Before you start

Keep your account number, invoice number and item codes ready.

iFields marked with * are mandatory. Delivery date is restricted to the last 3 days.
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Customer Details

Tell us who is raising the complaint.

Enter exactly 4 or 6 digits.
Example: ABC Supermarket
Person we should contact.
Example: 07123 456789
Confirmation will be sent here later when email is enabled.
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Delivery Details

Tell us which delivery this complaint relates to.

Only last 3 days are accepted.
Example: INV123456
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Products with an Issue

Add each affected item separately.

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Additional Information

Add anything else that may help us investigate.

Optional.

🔒 Your information will only be used to investigate and resolve your complaint.